Jen Webster leverages her unique position as an AOD treatment worker to facilitate both online and face-to-face SMART Recovery groups, embracing the diverse dynamics and benefits of each format. Her approach is deeply human-centered, focusing on creating a non-judgmental, supportive environment that encourages participants to explore recovery at their own pace. Jen's insights highlight the transformative power of community and shared experiences in recovery, as well as the need for program flexibility to meet diverse participant needs. Strengths: Creating an inclusive community atmosphere, Encouraging shared experiences and mutual support.