Ambika Scott Jodrell, an experienced facilitator for SMART Recovery Australia's LGBTIQA+ programs, brings a nuanced perspective on the intersection of technology, facilitation, and community engagement. Their insights into the current use and potential improvements of online tools, combined with a clear vision for more effective facilitator support and platform features, highlight the importance of accessibility, inclusivity, and community-driven design. Ambika's feedback underscores the need for a platform that not only supports facilitators in their roles but also fosters a sense of connection and shared learning among them. Strengths: Providing training and support to new facilitators, Running LGBTIQA+ focused meetings effectively.